|
Who is enChord and Who is Prescient?
enChord is a wholly owned subsidiary of
Prescient Information Systems. These two
companies have spent years developing the
infrastructure and expertise to deliver
cost-effective, computing and phone systems
to mid-sized businesses. They have joined
forces to offer the benefits of these
services to business through enChord.
enChord offers comprehensive computing,
Internet access, phone service and support
to small businesses for one affordable
monthly payment. The company also provides
on-site technical support, professional
customer service and end-user training at no
additional cost. enChord’s services are
delivered through an outsourced or “hosted”
model, in which it houses all of its
customers’ technology and telecommunications
equipment, data and software in a secure
facility.
|
|
|
Top
|
|
|
What are the benefits of enChord’s “hosted”
managed services?
The enChord delivery model provides
significant costs savings to small
businesses, allowing them to take advantage
of sophisticated technology infrastructure
and support systems without having to build
them internally. enChord's business strategy
enables businesses to focus on what they do
best, not on managing their technology.
|
|
|
Top
|
|
|
What services does enChord offer?
enChord offers the following services for
one affordable monthly rate. These services
may be purchased together or separately:
|
|
|
·
|
Enterprise
Hosting:
Complete management and support of networks,
data and software from local enChord
facilities. Hosted computing eliminates the
need for ongoing technology upgrades
(hardware and software) and in-house IT
support.
|
|
|
·
|
Telephony:
Local and long distance phone service
delivered over a dedicated connection to
enChord facilities. These services are
available for a fraction of the cost of
contracting with separate phone companies,
long distance carriers and Internet service
providers. This service also eliminates the
need to purchase expensive phone systems.
|
|
|
·
|
Unified
Services:
One call to the same professional service
provider offers reliable, comprehensive
service and support for all phone, Internet
and computer needs. This eliminates finger
pointing between vendors when there is a
problem.
|
|
|
Top
|
|
|
Who benefits from enChord’s services?
enChord’s services were developed to support
small businesses in any industry – from
dentist offices to law firms, accountants,
retailers, service organizations,
non-profits and more. Its services are ideal
for businesses that:
|
|
|
·
|
Want fixed costs for phone, Internet and
computing services and support
|
|
|
·
|
Need expert technical support services but
don’t want to hire a full time IT
professional
|
|
|
·
|
Have 5 to 100 employees
|
|
|
·
|
Have employees working from multiple sites
|
|
|
·
|
Rely heavily on inbound toll-free or long
distance services
|
|
|
·
|
Want to focus capital and human resources on
core business, not on operational expenses
|
|
|
Top
|
|
|
What are the benefits of enChord's services?
enChord is a professional service provider,
not a consulting firm. The company was
founded on the principle of providing
unparalleled customer service and is backed
by 20 years of proven experience in the
fields of hosted IT and telephony services.
By delivering support for a fixed monthly
cost instead of an hourly fee, resources are
utilized more efficiently and effectively.
This model offers an extremely high level of
inherent accountability. Small businesses
can realize significant business benefits
from enChord including:
Cost Savings Across the
Business
|
|
|
·
|
Fixed monthly IT and phone costs - no
surprises
|
|
|
·
|
30-70% savings on annual telephone and
computer expenses
|
|
|
·
|
On-demand, expert IT support for a fraction
of what it costs to hire internal staff
|
|
|
·
|
Reduced capital investment on technical
needs by leveraging enChord's infrastructure
|
|
|
·
|
State-of-the-art technology delivered on
customers' existing equipment
|
|
|
·
|
20-45% savings on long distance service and
international calls
|
|
|
·
|
Centralized computing that saves on
licensing costs and enables remote access
|
|
|
·
|
Technology that scales incrementally to meet
the needs of a business as it grows
|
|
|
Expert Technical Support All
the Time
|
|
|
·
|
Hardware, software, data and phone systems
are managed by a team of experienced
engineers
|
|
|
·
|
Experts provide strategy and support for
short- and long-term technology planning and
for problem avoidance
|
|
|
·
|
On-site technical assistance is available
when needed
|
|
|
·
|
Automated remote monitoring tracks, reports
and immediately resolves technical issues
|
|
|
Simplicity
|
|
|
·
|
One call to enChord provides support for any
computing or phone system issue
|
|
|
·
|
A single trusted provider sources and
supports local dial tone, long distance
service, Internet connectivity, phone system
services and computer support
|
|
|
·
|
Employees can access data and phone systems
anywhere they have access to the Internet
|
|
|
·
|
Businesses never outgrow or need to invest
in another phone system again
|
|
|
·
|
Businesses never deal with phone companies
again
|
|
|
·
|
Eliminates the need to upgrade computers
each time a new software version is released
|
|
|
System Security, Business
Continuity & Disaster Recovery
|
|
|
·
|
Customer data and equipment are housed
off-site at enChord’s local facility for
optimal uptime, safety, security and
disaster recovery
|
|
|
·
|
Servers, software and e-mail are remotely
managed from a secure environment
|
|
|
·
|
Data is automatically backed up on a regular
basis
|
|
|
·
|
enChord delivers “Business Continuity” by
providing redundant hardware, power, and
connectivity to keep equipment
up-and-running and data readily accessible
|
|
|
·
|
Businesses operating in regulated industries
do not have to build custom disaster
recovery solutions
|
|
|
Workplace Productivity
|
|
|
·
|
Small businesses can focus on their core
business, not on technology challenges
|
|
|
·
|
Employees are more productive because
systems are more available and reliable
|
|
|
·
|
With one call technical support and customer
service, work does not stop because of minor
problems or questions
|
|
|
Top
|
|
|
What specific services does enChord offer?
Managed Services
enChord’s managed services provide complete
management and support of networks, data and
software from a local professional facility.
These computing resources are maintained by
a staff of 15 experienced engineers.
Services include:
|
|
|
·
|
Hardware maintenance and upgrades
|
|
|
·
|
Software installation, patches and upgrades
|
|
|
·
|
Remote data backup and restoration
|
|
|
·
|
Disaster recovery planning and execution
|
|
|
·
|
Network security
|
|
|
·
|
Spam and e-mail filtering
|
|
|
·
|
E-mail management and backup
|
|
|
·
|
Virus protection
|
|
|
·
|
On-site support
|
|
|
·
|
Complete software and hardware support and
training
|
|
|
Telephony
enChord’s telephony services are delivered
over a private network, offering high-end
phone features and benefits bundled with
local dial-tone, long distance service and
Internet connectivity.
Services Include:
|
|
|
·
|
State-of-the-art phone handset, earpiece, or
microphone on the PC
|
|
|
·
|
Phone service and data delivered over the
same network
|
|
|
·
|
Local and long distance calls at
significantly reduced rates
|
|
|
·
|
Free calls between offices
|
|
|
·
|
Phone calls can be easily routed to cell
phones, home phones or any other numbers
|
|
|
·
|
Phone system data backups
|
|
|
·
|
Upgrades and fixes
|
|
|
·
|
Complete support and training
|
|
|
Top
|
|
|
What do enChord’s services cost?
By providing access to centralized, hosted
IT and telephony services, enChord’s
customers benefit from the state-of-the-art
infrastructure and sophisticated support
systems that have already been developed.
This significantly reduces the costs and
risk of setting up and maintaining in-house
networks and phone systems.
Basic pricing includes:
· $125 per month for each computer user + setup fee
· $35 per phone (plus long distance)
Basic computing, Internet, and phone
services and support are renewable through
an annual contract. Options are available
for an additional cost.
|
|
|
Top
|
|
|
Why enChord?
The small business market is one of the
fastest-growing, yet most technologically
under-served business sectors in today's
economy. Statistics show that 92 percent of
all U.S. businesses have fewer
than 50 employees. These small businesses
are projected to spend $8,000
to $10,000
per year to purchase, support and maintain
each PC.
Rapid changes in technology
present many challenges to small businesses,
including:
|
|
|
·
|
Expensive phone and computer equipment that
becomes obsolete quickly, requires frequent
maintenance, support and upgrades and
doesn’t scale easily as the business grows
|
|
|
·
|
The inability of small businesses to benefit
from the economies of scale and purchasing
power of large organizations, which prevents
them from accessing the same
state-of-the-art technology, service and
support
|
|
|
·
|
High costs associated with hiring in-house
technology experts (who are often
under-utilized) to maintain hardware and
software
|
|
|
·
|
Difficulty affording and managing complex
phone systems
|
|
|
·
|
Finding affordable and trusted vendors for
technology and phone service and support
|
|
|
·
|
The growing threat of intrusion, spam and
viruses that can endanger data and systems
|
|
|
·
|
Complex and taxing industry regulations and
compliance issues (i.e., security, privacy,
disaster recovery, etc.)
|
|
|
·
|
The need to archive massive amounts of
historic data
|
|
|
To compete in today’s economy, small
businesses need to overcome these challenges
and find more affordable and effective ways
to manage their computer and phone systems.
enChord puts state-of-the-art, secure
technology in the hands of small businesses
without requiring a significant up-front
capital investment in equipment. No longer
are large enterprises with huge IT budgets
the only companies that can access the
latest technology and professional support.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
